Do you offer refunds?
We understand that sometimes a product may not meet your expectations or fit perfectly. That's why we have a hassle-free return and exchange policy in place to ensure your satisfaction.
Our return and exchange policy allows you to return or exchange any item within 7 days of purchase. Whether you received the wrong size, a defective product, we've got you covered.
To initiate a return or exchange, please follow these simple steps:
- Contact our customer support team within 7 days of receiving your order. You can reach us via email at info@shopbytiptop.com or by calling our contact number +92 334 2515152
- Provide your order number and a brief explanation of the reason for the return or exchange.
- Our customer support team will guide you through the return or exchange process and provide you with a return shipping label, if applicable.
- Once we receive the returned item, our team will inspect it to ensure it is in its original condition with all tags and packaging intact.
- If the item meets our return or exchange criteria, we will process your refund or exchange within 5 business days.
Please note that certain items, such as personalized or intimate apparel, are not eligible for return or exchange due to hygiene reasons. Additionally, any items that have been worn, washed, or altered will not be accepted.
If you have any further questions or need assistance with your return or exchange, please don't hesitate to contact our friendly customer support team. We are here to help!
How long does shipping take?
Our Shipping Policy is designed to ensure that your orders are delivered to you in a timely and efficient manner. We understand the importance of receiving your purchases promptly, and we strive to provide a seamless shipping experience for our customers.
We offer fast and reliable shipping options to meet your needs. We work with trusted shipping partners to ensure that your orders are handled with care and delivered to your doorstep as quickly as possible.
When you place an order with us, we will process it promptly and aim to ship it out within 2-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with us is a positive one.
Thank you for choosing Tip Top Clothing. We appreciate your business and look forward to serving you with our stylish and comfortable clothing for girls.
What kind of fabric do you use for your kids' winter clothes?
We use high-quality, durable fabrics like soft fleece, wool blends, and cotton, designed to keep your little ones warm and comfortable all winter long.
Do you have a size chart for kids' winter clothes?
Yes, we provide a detailed size chart for each product to help you find the perfect fit for your child. Please refer to the size chart available on the product page before placing your order. If you're unsure, feel free to contact our customer support for assistance.
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